Our Promise

We believe that service should be a standard, which is why when you service your Hyundai vehicle at one of our dealerships you are automatically eligible to a range of ownership benefits.

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Hyundai-Sime Darby Motors Sdn Bhd (HSDM) has cared every single of Hyundai customer with great affection. Our sincere commitment for customer-oriented service is written in ‘Hyundai Customer Promise‘ and the Promise shows that we always consider each customer a valuable driver and strive after customer satisfaction by offering excellent service.?

If you stay with Hyundai service, you would have unforgettable experience with your drive.

Our Promise

We value all our customers and we commit to:

  • Listen carefully and actively follow up what you tell us.
  • Maintain a clean, safe and friendly environment.
  • Schedule an appointment that is convenient for you.
  • Attend to you promptly on arrival in a friendly and professional manner.
  • Provide you with an accurate time and cost estimation.
  • Obtain your prior authorization before commencing any additional work.
  • horoughly explain all repairs performed and review all costs.
  • Ensure the vehicle is returned at the agreed-upon time in clean and tidy condition.
  • Make contact within 3 business days to ensure you are satisfied with all the services provided.

If you have any suggestion, feel free to contact us any time @ 1300 13 2000.